How can we help?

Prepare a message for our team, then send it from your email app.

Your name (required)

Email address (required)

What can we help with?

Your model

Order reference (optional)

How can we help? (required)10–2,000 characters. Please don’t include payment card details.

Photos can help

Attach model-label photos in your email app.

Your details stay in this browser. Prepare an email, then send it from your email app.

A little context helps

Let’s get you moving again.

Include your model name and a clear description so we can point you in the right direction.

Find your model
Check the label on your treadmill or your order details.
Tell us what you see
Mention any display message and when the issue happens.
Keep your order handy
For service questions, include your retailer and order reference.

Prefer to write directly?hisea@kassadintech.com

Better Moves, Brighter Days.

Here to support every step.